Job Description
To monitor Automated Teller Machine (ATM) and Cash-in Kiosk Machine (CiM) network cash levels and operations as well as Point of Sale Terminal (POS Terminal) in order to keep customers satisfied and continued profitability of the Bank.

Location
Head Office, Phnom Penh (02 post).

Duties and Responsibilities
Set up of POS Terminal, ATM, CiM, PC and its software timely and effectively to maintain its fast transactions and convenient customer service provided;
Collect and return captured card to customer representative as soon as possible to ensure fast customer solution provided;
Provide Terminal, ATM, CiM, PC maintenance services and immediately escalate to IT, Card system and terminal team for any network and/or technical related issues to offer the resolutions in a timely manner and minimize customer impact;
Ensure secured and compliant cash replenishing procedures at ATM and CiM to avoid operational risk as well as to keep customers satisfied through its fast and convenient transactions;
Configure POS Terminal, ATM, and CiM application parameters to accurately measure the quality of services (QoS) of a connection and qualify end-to-end network performance;
Ensure cleanliness and proper usage of POS Terminal, ATM, and CiM by educating any stakeholders who are in-charge and involved;
Build a strong collaborative relationship with customers who rely on our POS Terminal by scheduling the visit and collect their feedbacks to improve the services officered;
Handle all customers’ issues in a calm manner and escalate the issues to line manager for solutions when needed.
Configure POS Terminal, ATM, and CiM application parameters to accurately measure the quality of services (QoS) of a connection and qualify end-to-end network performance;
Ensure cleanliness and proper usage of POS Terminal, ATM, and CiM by educating any stakeholders who are in-charge and involved;
Build a strong collaborative relationship with customers who rely on our POS Terminal by scheduling the visit and collect their feedbacks to improve the services officered;
Handle all customers’ issues in a calm manner and escalate the issues to line manager for solutions when needed.

Skills and requirements
High school diploma or associate degree in IT or any relevant field;
None to less than one year of relevant working in experiences;
Basic understanding of various electronic telecommunications devices in financial institution;
Ability to use and communicate in both Khmer and English;
Proficient Microsoft Office and Bank’s software;
Good customer services skills;
Good problem solving, negotiation and interpersonal skill;
Strong dedication to accuracy and efficiency.